Over 60 thousand cases managed by social workers

Community social workers are currently managing over 60 thousand cases nationwide. Beneficiary families are constantly monitored and receive support to improve their living conditions.

According to the Ministry of Labor and Social Protection, the increase noted recently is due to the rise in the number of field visits. Thus, under the RESTART reform, access to social services has been standardized nationwide and has become more available to all citizens, while the assistance and support of social workers respond more quickly and promptly to the needs of beneficiaries.


'This week we reached a historic number: over 60 thousand cases under management in the social assistance. What does it mean? Case management means that every child, adult, or family in difficulty has a dedicated professional who monitors their situation, offers support, and seeks solutions. It is our way of saying: no one should be invisible. Through RESTART, we provide support and care for over 93 thousand people, of whom 21 thousand are children. Behind these figures are thousands of extraordinary people on the front line — social workers, specialists, coordinators — to whom I am deeply grateful,' said Minister of Labor and Social Protection Alexei Buzu.


Case management is a complex process of managing a case where a beneficiary or a family is in a difficult situation and needs support to rectify the situation, reintegrate into society or return to a risk-free situation. For example, there is open case management on domestic violence situations, cases of children in vulnerable families, children not attending school, people with disabilities who need assistance, elderly individuals, etc.

In case management, an initial assessment is conducted, followed by a comprehensive assessment of the situation. 

RESTART reform, launched by the ministry aims to improve governance and transparency in the social assistance system and ensure uniform and equitable access for the vulnerable population to quality social services.